Hospital Medicine Practice, “HCAHPS and the Metrics of Patient Experience: A Guide For Hospitals and Hospitalists.”

Washington Post, “How Hospitals Hope to Boost Ratings on Yelp, HealthGrades, ZocDoc and Vitals.”

Arnold P. Gold Foundation, Patients made visible: Q&A with creative director Annie Levy

A video interview with Matthew Zachary, founder and CEO of Stupid Cancer called Staring Down the Barrel: Patient Narrative – How listening to patient narrative improves clinical care.

Dr. Timothy Gilligan publishes “What We Really Talk About When We Talk About Food” in the Journal of Clinical Oncology.

Dr. Adrienne Boissy explains the importance of working toward higher quality patience experiences and how it affects clinicians in this interview with Sound Medical News.

Dr. Adrienne Boissy presented at Kindred Healthcare’s Clinical Impact Symposium about how CEHC enhances patient and provider experiences, to fantastic reviews. Read the recap

Check out Dr. Sumita Khatri’s interview by Wing of Zock on Cleveland Clinic moving from “patient-centered” to “relationship-centered” care – Hear the interview

Dr. Mary Beth Modic and Dr. Adrienne Boissy quoted in wonderful article through NurseZone, “Why All the Fuss About Improving the Patient Experience” – Read full article

Forbes calls the new Journal of Patient Experience a “Must Read!”  – Read the review

Listen to Dr. Timothy Gilligan  discuss the Center for Excellence in Healthcare Communication and relationship-centered communication on Wellness Wednesday for All Sides with Ann Fisher – Hear the Interview

Dr. Adrienne Boissy and Center for Excellence in Healthcare Communication selected as 2013 AAMC Clinical Care Innovation Challenge for initiative Expanding Foundational, Relationship-Centered Communication Skills for Cleveland Clinic Physicians

Center for Excellence in Healthcare Communication recipient of the 2013 Press Ganey Success Story Award®Full Story

Cleveland Clinic Patient Experience Success Earns National Recognition – Full Story

Our former Chief Experience Officer, Dr. James Merlino, in the Harvard Business Review

Our former Medical Director now Chief Experience Officer, Dr Adrienne Boissy, in the Wall Street Journal and The Health Leaders Survey