June 2016
Dr. Tim Gilligan spoke on Communication Strategies to Facilitate Decision Making Near the End of Life at the annual meeting of the American Society of Clinical Oncology in Chicago, IL

Dr. Tim Gilligan served as Course Director for the AACH ENRICH course at Yale

May 2016
May 15th – 18th – 7th Annual Empathy & Innovation: Patient Experience Summit – Transforming Healthcare Through Empathy and Innovation was held at the Cleveland Convention Center. The Center for Excellence in Healthcare Communication delivered the R.E.D.E. to Communicate: Foundations of Healthcare Communication course along with two other courses: Foundations of Facilitation and Foundations of Coaching for Communication Skills Training to nearly 50 participants from various external organizations. The Center’ s Leadership Team also highlighted a breakout session on Overcoming Disengagement, Disruption & Defensiveness in Communication Skills Training.

May 6th – Dr. Adrienne Boissy and Dr. Timothy Gilligan published “Communication the Cleveland Clinic Way, How to Drive Relationship-Centered Strategy for Superior Patient Experience”. 

Dr. Mary Beth Modic and Dr. Adrienne Boissy quoted in wonderful article through NurseZone, “Why All the Fuss About Improving the Patient Experience” – Read full article

Forbes calls the new Journal of Patient Experience a “Must Read!”  – Read the review

Listen to Dr. Timothy Gilligan  discuss the Center for Excellence in Healthcare Communication and relationship-centered communication on Wellness Wednesday for All Sides with Ann Fisher – Hear the Interview

Dr. Adrienne Boissy and Center for Excellence in Healthcare Communication selected as 2013 AAMC Clinical Care Innovation Challenge for initiative Expanding Foundational, Relationship-Centered Communication Skills for Cleveland Clinic Physicians

Center for Excellence in Healthcare Communication recipient of the 2013 Press Ganey Success Story Award®Full Story

Cleveland Clinic Patient Experience Success Earns National Recognition – Full Story

Our former Chief Experience Officer, Dr. James Merlino, in the Harvard Business Review

Our former Medical Director now Chief Experience Officer, Dr Adrienne Boissy, in the Wall Street Journal and The Health Leaders Survey