Chairman of the Department of Neurosurgery at Cleveland Clinic
Professor of Surgery, at the Cleveland Clinic Lerner College of Medicine of Case Western Reserve University (CCLCM of CWRU)
Chairman of the Review Board for the Journal of Neurosurgery: Spine
The well-conceived and operationalized FHC initiative emphasizes the perpetual striving for excellence in communication. From my experiences with the FHC, I learned many tricks and pearls. I soon realized the beneficial effects of positive interpersonal interactions – with a de-emphasis on the negative. I have begun to appreciate the importance of immediately establishing rapport at the onset of an interaction and the probing into the depths of concerns and even fears of my patients and my colleagues. I began to increasingly appreciate the importance of empathic communication and the impact it has on patient and colleague engagement. Perhaps most importantly, and most certainly of greatest reward, I learned to help others to do the same.
← Edward Benzel, MD