Section Head, General ThoracicProfessor of Surgery, Cleveland Clinic Lerner College of Medicine of Case Western Reserve University
It became apparent in the last few years that my focus had drifted from the principles of our founders. In the 26 years I have been on staff, I have worked very hard at perfecting my surgical skills. It was time to improve my personal skills and concentrate on building the best relationship I could with my patients. Communication is the key.My greatest lesson was the relationship extends beyond the patient to include the family. Establishing rapport is so important, first impressions are critical.This work is important because no matter how good a technician I am, I will fail my patient if I am not a good doctor. This program allowed me the opportunity to become a good doctor not just a good surgeon.The concentration on communications and relationship building has redirected me. My practice is much more manageable and I am more satisfied with my daily work. It has provided me tools to deal with those difficult situations, which were as upsetting for me as for the patient.I am fortunate to be a facilitator. It became very obvious early in my training and facilitation experience that there we are all in this together and we have common goals. We deal with similar situations and typical problems. Each session I learn as much as the participants.
← Thomas Rice, MD